At Teemina, every item is made to order especially for you. We stand behind the quality of our products and want you to be completely satisfied with your purchase. Please read our policy below carefully.

Order Cancellation & Changes

Because your order goes into production shortly after it is placed, you may request changes or cancellation within 2 hours of placing your order by contacting us at support@teemina.com with your order number. After this window, production may have already started and changes or cancellations can no longer be guaranteed.

Return & Refund Window

You may submit a claim for a free replacement or a full refund within 45 days of the delivery date if your item arrives with any of the following issues:

• The item is defective, damaged, or misprinted.
• The item does not match the details you confirmed at checkout (wrong item, size, or design sent by us).
• Your package is confirmed lost or was never delivered, provided a correct shipping address was given.

Claims submitted after the 45-day window has passed cannot be accepted.

How to Submit a Claim

To start a claim, email us at support@teemina.com (or use our Contact page at https://teemina.com/pages/contact) within 45 days of delivery and include:

1. Your order number.
2. A description of the issue.
3. Clear photos or video of the defective, damaged, or incorrect item and its packaging.

Our support team will review your request and respond within 1–2 business days.

Do I Need to Return the Item?

For defective, damaged, or misprinted items, you do NOT need to ship the item back to us — clear photos are sufficient to process your claim. If a physical return is ever required for a specific case, we will provide instructions and Teemina will cover the return shipping cost whenever the item is defective, damaged, or was sent in error.

Refund Method & Processing Time

Approved refunds are issued to your original payment method used at checkout. Please allow 5–10 business days for the refund to be processed and to appear on your statement after your claim is approved. The exact timing may vary depending on your bank or payment provider.

Items That Are NOT Eligible

Because our products are made to order and personalized, we cannot offer a refund or free replacement in the following situations:

• The claim is submitted after the 45-day window.
• You changed your mind after ordering (buyer's remorse).
• You selected the wrong size, color, design, or personalization details (name, text, image) at checkout.
• An incorrect or incomplete shipping address was provided by you.
• Damage was caused by misuse, improper care, or normal wear and tear.

Discounted Replacement

If your issue falls under a customer-error situation above (for example, a wrong size selected or an undeliverable address you provided), we are happy to help you order a discounted replacement at a reduced cost as a courtesy, even though a free replacement or refund does not apply.

Contact Us

Teemina Customer Support
Email: support@teemina.com
Contact page: https://teemina.com/pages/contact

We're here to help and aim to resolve every issue fairly and quickly.